ITC has a Residential Computing Network (RCN) to provide wired internet access to
current students who live on campus (all dorms are currently outfitted with wireless Internet as well). If you are living in the dorms for a while but are not registered for classes
for the current semester, you should have access to the wired (but not wireless) internet.
Users of the RCN must abide by the RCN policy.
Since your NMT provided email is our primary means of contact, you must have an NMT
email account for the length of your connection. If we find out that it was closed
or terminated, your port will be disabled until the account is reactivated.
All the following information and more is also covered in a general guide about how
to connect to the internet (both wired and wireless), available here.
Residential Computing Network FAQs
Connecting to the RCN
To connect to the hard-wired internet, you will need a network cable and computer
with an Ethernet port; 10ft long or shorter is recommended because of the way the
wired network is currently configured. This hard-wired connection is almost always
a faster and more reliable way to access the internet (speeds up to 100Mbit/sec).
Additionally, there is a dedicated connection for each device so you don’t have to
share available bandwidth with other users (which is the case when using Wi-Fi).
What is my login information?
The login information for the wired internet in the dorms is the same as the wireless
internet: your Banweb username (900#) and password. Whenever your Banweb login information
is updated, your Wi-Fi login will be updated as well within half-an-hour or so.
If you forgot your Banweb login information, please contact the Registrar’s office
(Toll-Free: 1-800-428-TECH ext #6 or registrar@778jz.com) to reset it.
I can’t connect.
If you have been able to connect to the wired internet in the dorms before, the first
thing to try is deauthenticate from that network (remove or forget it) and authenticate
or log in again. For more information on how to do that, go to the Deauthentication
section. If this does not work for you or if you haven’t ever been able to connect
to the dorm wired internet, try resetting your Banweb password (go to http://banweb7.778jz.com, Enter Secure Area, login, Personal Information, Change Pin) and wait half-an-hour
or so.
In the event that you don’t remember your Banweb password and need it to be reset,
contact the Registrar’s office (Toll-Free: 1-800-428-TECH ext #6 or registrar@778jz.com). If they reset it for you (and you are forced to change it the next time you log
in) or they make you reset it there in the office, this password reset doesn’t count
for the Wi-Fi password reset.
You will need to log in to Banweb one more time using the method described above and
reset your password again, yourself. Once again, having the Registrar reset your Banweb
password or being forced to reset it yourself will not fix your issues connecting
to the Wi-Fi. You need to reset the Wi-Fi password yourself one more time. Because
you will need to reset your password twice, use the password you want to keep when
you reset it for the second time. Wait half-an-hour or so and try to connect to the
Wi-Fi again.
Technical support
If there is an issue with your network port--it appears broken, deactivated, or only
providing a very slow network connection--please contact the ITC Help Desk at 575-835-5700
or help@778jz.com and submit a work order. Please provide your name, contact information, which dorm/room
you live in, and the approximate location of the port. We will take a look at your
port as soon as we can.
ITC will not add any new physical network ports in dorm rooms.
